EDUARDO FLORES

PROCESS IMPROVEMENT · BUSINESS ANALYSIS · OPERATIONS

EduardoFlores, MBA

I improve processes and systems so people can work more easily, make better decisions and deliver better results.

VIEW SELECTED CASES DOWNLOAD RESUME
BUSINESS + OPERATIONSStart with the business result, then trace the process, rules and constraints behind it.
DATA + DECISIONSUse data to find what matters, test the cause and set clearer priorities.
UX + HUMAN BEHAVIOURMake systems easier to learn, decisions easier to see and mistakes harder to make.

SELECTED CASES

Projects that improved efficiency and business performance.

A few examples of how I simplify complex systems, decisions and processes.

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01Adaptive Decision Logic

From fixed rules to live production scheduling

THE SITUATION

Planning started with an Excel list of parts that had fallen below a fixed three-month inventory rule. I redesigned that static logic into a scheduling system that adjusted priorities using demand, inventory, work already in process, part relationships and setup opportunities.

WHAT CHANGED
Live production viewDemand + inventoryWIP + routingRaw materialNear-term completionFamilies + setups
75%Planning time
3%Setup time
10%Setup downtime
VIEW CASE STUDY
02User-Centred Decision Design

Turning trade direction into a visual control

THE SITUATION

Buy or Sell was already on screen, but it competed with price, quantity, asset and a market that was moving in real time. The information existed; the visual priority did not match the importance of the decision.

WHAT CHANGED
Clearer visual stateLess reliance on memoryNo extra confirmation step
~90%Fewer trading errors
BETTER EXPERIENCE
Decision easier to seeLess checkingLower cognitive load
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03Demand Seasonality

Replacing annual averages with seasonal demand

THE SITUATION

The annual average was mathematically correct, but it treated every month as if demand behaved the same way. That created excess coverage in some periods and unnecessary risk in others.

WHAT CHANGED
Seasonal demand logicCustomer concentrationVolume × unit cost
4%Inventory reduction
BETTER CONTROL
Less excess stockBetter use of cashRule matches demand
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HOW I SOLVE PROBLEMS

Make the problem clear. Make the solution simple.

I use the same five steps, but the tools change with the problem.

01

Observe

Find where a process, system or task can be simpler.

01

Detect

What could be easier, clearer or better?

Look for unnecessary steps, repeated effort, confusing information, slow decisions or anything that depends too much on memory or experience.

ObservationProcess mapData reviewUser input
02

Define

What should improve, and why does it matter?

Turn the opportunity into a clear business problem and connect it to time, cost, risk, revenue or experience.

Problem statementCurrent stateBusiness impactScope
OUTCOMEA clear opportunity with a reason to act.
02

Solve

Find what drives it. Build a simpler way.

03

Analyze

What is driving the result?

Check the rules, data, decisions, behaviour and constraints before choosing a solution.

5 WhysParetoData analysisAlternatives
04

Improve

How can it be simpler to use?

Remove unnecessary steps, make information clearer and make the right action easier to see and do.

Process redesignAutomationUX/UIVisual cues
OUTCOMEA practical change that removes effort and is easier to use.
03

Verify

Check that the change actually worked.

05

Verify

Did the change improve the result?

Compare the new result with where we started and check whether the process is easier, clearer and more reliable in real use.

KPIsBefore / afterFeedbackFollow-up
OUTCOMEEvidence of what improved and what to adjust next.
SUSTAIN + LEARNKeep what works. Check what changed. Improve again when needed.
OwnershipMonitoringStandard processFollow-up